LemonPay Pty Ltd

Privacy Policy



| V3.2 – MARCH 2018
1. Detailed description of goods and/or services
LemonPay PTY LTD is a business in the Mobile Payments industry that allows Schools to receive Payments via a Mobile App.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email.
3. Export restriction
The offering on this website is available to South African and International clients.
4. Return and Refunds policy
The provision of goods and services by LemonPay PTY LTD is subject to availability. In cases of unavailability, LemonPay PTY LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2 % administration fee.
5. Customer Privacy policy
LemonPay PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via E Wallet, Visa, MasterCard, Diners or American Express Cards or by bank transfer into the LemonPay PTY LTD bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for LemonPay PTY LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by LemonPay PTY LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR)
10. Responsibility
LemonPay PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and LemonPay PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO BOX 11493, Tiegerpoort, 0056.
12. Variation
LemonPay PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by LemonPay PTY LTD (private company) based in South Africa trading as LemonPay PTY LTD and with registration number 2016/498783/07 and Louis Botha (Director/Owner).
14. LemonPay PTY LTD contact details
Company Physical Address: 10B Kuisis Street, Brummeria, Pretoria, 0184
Email: info@lemonpay.co.za: Telephone: 087 806 3997